CareComm+ · Your community takes care of youDraft Booking, Rebooking and Refund Terms
Version 1.0 · Prototype review copy · 26 July 2026
Reservation deposit
A disclosed 50% deposit of the beneficiary amount confirms the Phase 1 slot. The package price, program support, beneficiary balance, both event-phase dates and any non-refundable third-party payment fee must appear before confirmation. Refund percentages apply to the amount actually paid, not the full package price.
Cancellation or rebooking requested by the beneficiary
| Time before Phase 1 | Refund / credit | Operational treatment |
|---|---|---|
| 7 days or more | 100% of amount paid, less only a previously disclosed unavoidable payment fee | Release slot and reverse unearned allocations |
| 3 to under 7 days | 50% of amount paid, less disclosed fee | Offer rebooking; preserve documented committed-cost allocation |
| 24 to under 72 hours | 25% of amount paid or a reviewed hardship credit | Escalate accessibility, illness or force-majeure exceptions |
| Under 24 hours or no-show | 0%, unless an approved exception applies | Record no-show; do not falsely attest undelivered clinical services |
Organizer cancellation or material change
If CareComm+, the program sponsor or the delivery network cancels, cannot supply a safe substitute, or materially changes the phase dates or package, the beneficiary receives a full refund of the amount paid, including any CareComm+ administrative charge. A beneficiary may choose a transfer only through explicit confirmation.
Separate records
The reservation, provider service attestation, refund, allocation and settlement remain separate records. No partner is paid for a clinical service merely because a booking or attendance status exists.